FAQ's (Frequently Asked Questions)

Question 1:

I get kicked off every now and then
OR
My download speed is very slow
OR
Sometimes it happens that I cannot connect at all.

Answer 1:

It may be that you have line noise on your telephone lines and you should call Telkom to come and do a Data Test on it. There could also be a problem with the modem itself, and it may need to be replaced. Note: Like all electronic equipment Modems are EXTREMELY sensitive to static electricity, so always take the necessary precautions when handling them.
OR
If your modem is a 56K US Robotics, try one of the following extra settings, It can be changed in the properties of the modem, under Connection, Advanced. Try first S32=32, or alternatively, S15=128

Question 2:

When I try to connect to the Internet, I just get a busy tone, or the phone just keeps on ringing and I get no answer

Answer 2:

Make sure you are using the right POP number and that you are not using an area code. Our National POP number is 086000 7249
OR
Call the number with a normal phone to establish if there is a problem with the POP itself, If there is please call @lantic Head office so that is can be reported and solved as soon as possible.
OR
If you are dialling through a switch board that requires you to press a "0" to get a outside line, then you will need to put a zero in front of the number, or in some cases "0," e.g. 0,086000 7249

Question 3:

I get the error message, "The computer you are dialling into can not negotiate a compatible set of network protocols".
OR
You could not log onto the remote network
OR
Your password is invalid on this domain
OR
I can connect to the Internet, but I cannot open web pages or get e-mail

Answer 3:

Check that you are using the correct username and password. Make sure that both the username and password are entered in lowercase; Check the status of the CAPS LOCK light. Make sure there are no spaces anywhere in the username, and make sure that the spelling is 100% correct. (Must be atlantic99999@lantic.net NOT @lantic9999, or anything else).
OR
Make sure that the correct Primary and Secondary (alternate) DNS's are being used.

Primary DNS: 196.25.1.1
Secondary DNS: 196.25.1.9

OR
Go to control panel, Network. Make sure the following three items appear here (only one of each)

Client for Microsoft Networks
Dial up adapter
TCP/IP

Highlight TCP/IP and click on properties

Check "Obtain an IP address automatically" under IP address Check "Disable WINS resolution" under WINS configuration Check "Disable DNS" under DNS configuration

If none of this works it may be necessary to remove all 3 components, restart the computer, and then reinstall all of them again.
OR
Go to the modem properties, to connection, advanced. Add the following in the Extra Setting Field

&fx3 for all non-US Robotics Modems (or x3)

for US Robotics modems

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Question 4:

I am always prompted for a password, and the "Save Password" option is greyed out (or has no effect)

Answer 4:

Go to the control panel, to network, Make sure Client for Microsoft networks is installed.
OR
When Windows 95/98 Starts up and asks for a username and password make sure you don't press escape or cancel, this will also prevent the username and password from being saved. Also note that the username will only be saved once a connection was established successfully with that username and password.

Question 5:

When I try to connect to the Internet, I get the message "there is no Dial Tone"

Answer 5:

Go to the properties of the modem, under connection, uncheck "wait for dial tone before dialling"
OR
Make sure the phone line is connected properly to the modem

Question 6:

I have problems going into www.somewebsite.com,
or it is very slow.
OR
My connection is very slow

Answer 6:

Try to go to other websites and see if they have the same effect. If they don't the problem is most likely with that particular server, and is out of our control, if the same problems occur on other sites please see Question 1.

Question 7:

I get a message "This program has performed an illegal operation and will be terminated".

Answer 7:

This is a software problem and can usually be repaired by restarting the computer. If the problem persists, the software that is causing the problem may need to be re-installed.

Question 1:

When I go into e-mail, it says that my password is invalid, but I am sure that I put it in correctly.
OR
My e-mail program repeatedly asks for my username and password, and when I re-enter it, it is rejected.

Answer 1:

The most common problem here is not a wrong password, but a wrong username/account name. Always make sure that you enter ONLY the first part of the e-mail address, and not the whole address, or the dial up username. Many people type in atlantic99999@lantic.net, or jdoe@lantic.net, while it should just be jdoe
OR
If you where busy downloading e-mail, and you were unexpectedly disconnected, it could happen that the server did not detect your disconnection, and will no longer accept your user name and password. If this happens you will have to wait about 15 minutes, then the server will reset that account automatically.

Question 2:

When I try to send a message, I get a message that says, "The message could not be sent, because one of the recipients was rejected by the server.
OR
A few minutes after I sent a message, I get a message back from the "Mail delivery subsystem", that says mail delivery failed.

Answer 2:

This message simply means that the e-mail address you sent to is entered incorrectly, or doesn't exist. It will usually tell you if the name doesn't exist on the domain, or if the domain does not exist at all. It can also happen when the recipient has a size limit on their mailbox, and they have exceeded it.

Question 3:

I get the message: The message could not be sent because the server rejected the sender's e-mail address. The sender's e-mail address was 'jdoe@atantic.net'.

Answer 3:

Make sure that you entered your own e-mail address correctly. The mail server does not allow sending from other e-mail addresses than @lantic addresses.